Please call at least 48 hrs before your prescriptions expire. Refills will be called the next working day. Please do not call for prescription refills after hours.
Beyond our normal office hours, we provide after hours at our Downtown and at our Pediatric facilities for our Adult and Pediatric patients.
Normally open during evenings and on weekends. After hours care cost only as much as a physician office visit or your insurance co-payment. It is much less expensive than urgent or emergency care.
We know emergencies happen. That’s why are doctors rotate being available 24/7 to ensure we can help you in your time of need. Calls after hours should be for urgent matters only; Medications will not be refilled after hours. If it is a life-threatening emergency – call 911.
We do not run the tests in our office. The laboratories will bill your insurance for the test done. We do blood work from 8:00 a.m. to 5 p.m., Monday through Friday, and from 8:30 a.m. to 11:30 a.m. on Saturday at our Downtown Clinic at 740 S. Alamo St. and from 9:00 am to 1:00 pm at the Pediatric office. Please bring your lab request sheet and insurance card when your doctor requests blood work.
For more information about our after hour care, please call us at (210) 222-0333.
If you think you or a loved one is having a life threatening emergency, go to the nearest emergency room.
We have partnered with HealthSpring, Humana, and WellMed to care for Seniors with Medicare Advantage benefits. We encourage you to familiarize yourself with your insurance benefits, including deductibles, co-payments, and covered benefits.
We are committed to building a successful physician-patient relationship with you and your family. Your clear understanding of our Patient Financial Policy is important to our professional relationship. Please ask if you have any questions about our fees, our policies, or your responsibilities. It is your responsibility to notify our office of any patient information changes (i.e. address, name, insurance information, phone contact and email etc).
All co-payments and past due balances are due at time of check-in unless previous arrangements have been made with a billing coordinator. We accept cash, check or credit cards. Absolutely no post-dated checks will be accepted.
We will bill your primary insurance company as a courtesy to you. In order to properly bill your insurance company we require that you disclose all insurance information including primary and secondary insurance, as well as, any change of insurance information. Failure to provide complete insurance information may result in patient responsibility for the entire bill. Although we may estimate what your insurance company may pay, it is the insurance company that makes the final determination of your eligibility and benefits. If we are out of network for your insurance company and your insurance pays you directly, you are responsible for payment and agree to forward the payment to us immediately. If your insurance plan is one with which we are not a participating provider, you will be responsible for payment in full. Including but not limited to those charges above the usual and customary allowance. However, as a courtesy, we will file your initial insurance claim and if not paid within 30 days you will be responsible.
It is always the patient’s responsibility to know if our office is participating with their plan. If there is a discrepancy with your information, the patient will be considered self-pay unless otherwise proven. Self-pay patients will be referred to the Family Assistance Program to apply for a discount rate prior to initial appointment. If application is declined by patient, self-pay patients will be required to bring cost of office visit at initial appointment and will be asked to make payment arrangements for the balance. Please ask to speak with a billing coordinator to discuss a mutually agreeable payment plan. It is never our intention to cause hardship to our patients, only to provide them with the best care possible and the least amount of stress.
The discount program eligibility is based on applicant’s ability to pay and assures not to discriminate on the basis of age, gender, race, creed, disability, or national origin. Eligibility rate is determined by the Federal Poverty guidelines. Please ask our admitting staff or contact the Financial Assistance Program Coordinator at (210) 928-4870 to see if you qualify for the program.
If at the time of service you provide Medicare card and have an HMO replacement with other Primary care provider, you will be fully responsible for the services provided to you.
If at the time of service you provide Medicaid card and have an HMO replacement with other Primary care provider, you will be fully responsible for the services provided to you.
Please contact the Billing Department between 8:00 a.m. and 4:30 p.m., Monday through Friday at 210-242-2000.
If no resolution can be made, the account will be sent to the collection agency, or attorney, and possible discharge from the practice. In the event an account is turned over for collections, the person financially responsible for the account will be responsible for all collections costs including attorney fees and court costs. Regardless of any personal arrangements that a patient might have outside of our office, if you are over 18 years of age and receiving treatment, you are ultimately responsible for payment of the service. Our office will not bill any other personal party.
This will be applied to your account in addition to the insufficient funds amount. You may be placed on a cash only basis following any returned check.