Patients Resources

Prescription Refills

Please call at least 48 hrs before your prescriptions expire. Refills will be called the next working day. Please do not call for prescription refills after hours.


South Alamo Medical Group is here to provide exceptional healthcare services with compassion and promptness.

Beyond our normal office hours, we provide after hours at our Downtown and at our Pediatric facilities for our Adult and Pediatric patients.

Normally open during evenings and on weekends. After hours care cost only as much as a physician office visit or your insurance co-payment. It is much less expensive than urgent or emergency care.

One of our Doctors can be reached after hours by calling (210) 222-0333.

We know emergencies happen. That’s why are doctors rotate being available 24/7 to ensure we can help you in your time of need. Calls after hours should be for urgent matters only; Medications will not be refilled after hours. If it is a life-threatening emergency – call 911.

For your convenience, we have a blood drawing station for lab work at some of our locations.

We do not run the tests in our office. The laboratories will bill your insurance for the test done. We do blood work from 8:00 a.m. to 5 p.m., Monday through Friday, and from 8:30 a.m. to 11:30 a.m. on Saturday at our Downtown Clinic at 740 S. Alamo St. and from 9:00 am to 1:00 pm at the Pediatric office. Please bring your lab request sheet and insurance card when your doctor requests blood work.


For more information about our after hour care, please call us at (210) 222-0333.

If you think you or a loved one is having a life threatening emergency, go to the nearest emergency room.

7355 Barlite Blvd Suite 201, 78224 For Pediatric Patients (0-17 years)

Walk-in and New Pediatric Patients Welcomed

Extended facility hours:
  • Tuesday: 5pm-8pm
  • Saturday: 8am-12pm

740 S Alamo St, 78205 (Care Area) For Adult Patients (18 years and Older)

Walk-in Patients Welcomed

Extended facility hours:
  • Monday - Thursday: 5pm-8pm
  • Saturday: 8am-12pm

& Billing

We have partnered with HealthSpring, Humana, and WellMed to care for Seniors with Medicare Advantage benefits. We encourage you to familiarize yourself with your insurance benefits, including deductibles, co-payments, and covered benefits.

  • AARP United Healthcare
  • Cigna
  • Aetna (POS, HMO, Open access, Medicaid, CHIP)
  • Community Health Plans (Medicaid, Chip & Comm.)
  • Aetna Medicare (HMO & PPO)
  • Coventry Commercial
  • Amerigroup Community Care (Medicaid, CHIP) MMP
  • EBA
  • Assurant Health
  • EBS
  • BCBS of Texas (HMO, PPO, Medicare Advantage PPO)
  • Entrust/ Texas True Choice
  • Beech Street PPO
  • First Health (Harrington)
  • BMA
  • First Health PPO
  • CBSA
  • First Health WC
  • ChampVA
  • GEHA
  • Golden Rule Company
  • Great West Healthcare
  • Group & Pension Administrators (PHCS)
  • Harrington
  • Health Payors Org
  • Healthscope
  • Healthsmart Preffered Care
  • Humana (EPO, HMO, PPO, Gold Classic, HMOX)
  • Humana Tricare
  • IMS
  • ITPE/ Health & Welfare Fund
  • Labores National
  • Lancer
  • Mail Handlers Benefit Plan
  • Max. or Administrative Svs.
  • Medicare Part B
  • Medicare Railroad
  • Meritain Health
  • MultiPlan/PHCS
  • National Assoc. of Letter Carrier
  • Oscar Health Plan (Commercial & Market place)
  • PS Health Plan Solutions
  • PHCS Savility
  • Secure Horizon Wellmed
  • Secure Horizon by United Healthcare
  • Sheet Metal Workers
  • SRC/Aetna
  • Superior Health plans (Medicaid, Chip, Medicare Advantage)
  • Superior Ambetter
  • Texas True Choice
  • Tricare for Life
  • Traditional Medicaid
  • UMR
  • United Healthcare
  • USAA
  • ViaCare
  • Wellmed Healthsprings
  • Wellmed
View more

Financial Policy

We are committed to building a successful physician-patient relationship with you and your family. Your clear understanding of our Patient Financial Policy is important to our professional relationship. Please ask if you have any questions about our fees, our policies, or your responsibilities. It is your responsibility to notify our office of any patient information changes (i.e. address, name, insurance information, phone contact and email etc).

The patient is expected to present an insurance card at each visit.

All co-payments and past due balances are due at time of check-in unless previous arrangements have been made with a billing coordinator. We accept cash, check or credit cards. Absolutely no post-dated checks will be accepted.

Insurance is a contract between you and your insurance company. In most cases, we are NOT a party of this contract.

We will bill your primary insurance company as a courtesy to you. In order to properly bill your insurance company we require that you disclose all insurance information including primary and secondary insurance, as well as, any change of insurance information. Failure to provide complete insurance information may result in patient responsibility for the entire bill. Although we may estimate what your insurance company may pay, it is the insurance company that makes the final determination of your eligibility and benefits. If we are out of network for your insurance company and your insurance pays you directly, you are responsible for payment and agree to forward the payment to us immediately. If your insurance plan is one with which we are not a participating provider, you will be responsible for payment in full. Including but not limited to those charges above the usual and customary allowance. However, as a courtesy, we will file your initial insurance claim and if not paid within 30 days you will be responsible.

Self-pay accounts are patients without insurance coverage, patients covered by insurance plans in which the office does not participate, or patients without an insurance card on file with us.

It is always the patient’s responsibility to know if our office is participating with their plan. If there is a discrepancy with your information, the patient will be considered self-pay unless otherwise proven. Self-pay patients will be referred to the Family Assistance Program to apply for a discount rate prior to initial appointment. If application is declined by patient, self-pay patients will be required to bring cost of office visit at initial appointment and will be asked to make payment arrangements for the balance. Please ask to speak with a billing coordinator to discuss a mutually agreeable payment plan. It is never our intention to cause hardship to our patients, only to provide them with the best care possible and the least amount of stress.

South Alamo Medical Group offers a Sliding fee Discount program to all who are unable to pay for their services and receive care at the following locations: 7355 Barlite Suites 301, 201, 504 and 4203 E. Southcross Blvd.

The discount program eligibility is based on applicant’s ability to pay and assures not to discriminate on the basis of age, gender, race, creed, disability, or national origin. Eligibility rate is determined by the Federal Poverty guidelines. Please ask our admitting staff or contact the Financial Assistance Program Coordinator at (210) 928-4870 to see if you qualify for the program.

We accept assignment on Medicare claims. Medicare patients will be expected to pay their yearly deductible (if not met) and 20% co-payment.

If at the time of service you provide Medicare card and have an HMO replacement with other Primary care provider, you will be fully responsible for the services provided to you.

If your coverage is active, we will file your claim. Please bring proof of coverage to each visit.

If at the time of service you provide Medicaid card and have an HMO replacement with other Primary care provider, you will be fully responsible for the services provided to you.

If you need assistance or have questions.

Please contact the Billing Department between 8:00 a.m. and 4:30 p.m., Monday through Friday at 210-242-2000.

It is our office policy that all past due accounts be sent two statements. If payment is not made on the account, a single phone call will be made to try to make payment arrangements.

If no resolution can be made, the account will be sent to the collection agency, or attorney, and possible discharge from the practice. In the event an account is turned over for collections, the person financially responsible for the account will be responsible for all collections costs including attorney fees and court costs. Regardless of any personal arrangements that a patient might have outside of our office, if you are over 18 years of age and receiving treatment, you are ultimately responsible for payment of the service. Our office will not bill any other personal party.

The charge for a returned check is $35 payable by cash or money order.

This will be applied to your account in addition to the insufficient funds amount. You may be placed on a cash only basis following any returned check.